Okay, everybody calls them "frequently-asked" questions. Some are actually questions we think you might want to ask us. If we miss your question among these, just contact us and we'll do our best to answer it. If you're one of several people with the same
basic question, we may add it here as well.
Is your service different than most online tools offered by paint companies?Yes,
in two main ways. First, we use your own photo so you work with your own building's architecture, and second, we take your
instructions and then carefully and correctly define your color placement zones from them, by hand, so you don't have to try to perform this difficult step. While other
online tools have a place, Perfect Paint Preview™ gives you high-quality real-world color simulation results while saving you from the time-consuming,
frustrating work required by other tools.
How long does the process take?Your image upload and color zone marking steps should
take you only a few minutes in total. At that point, we perform our precision zone definition work as quickly as possible in order to get you going on your color testing.
For simpler zones, or residences with fewer than four zones, we can often provide same-business-day service, if online collaboration is not required. For more complex
architectures or larger buildings, turnaround may be up to two business days. Work may take longer if our schedule is full. In any case, we always work as quickly as we can on your
Wow! The new colors come back really fast, in, like, one second! How do you do it?So
glad you appreciate the response speed! As web designers, we have many years' experience in both graphic design and web programming, which helps us minimize
response time. Good customer service means not making you wait any longer than necessary. (We hope soon to return your color before you pick it. If we're
successful at this, we may not need to work as web designers much longer. But in that case, we'll be sure your needs are met: we'll know them before you do. :-)
So if you're such good programmers and color experts, can't you just write a program to do this?In a word, nope. Pattern-recognition is coming along quite well in the computing world, but it'll never take the place of a human being. (Sorry, it's just what we
think.) Architectures and buildings were designed by humans to be understood by humans, so we just go along with that intention. When we apply our minds and hand-define your color zones, it's
applying the very best resource to come as close to perfection as possible, in our humble opinion. We're in favor of humans: they just can't be beat.
How do you get such great realism in your recolored building display?Well, without
giving away any trade secrets, it actually boils down to some math, physics and biology. There are several variables that completely encompass the information we receive
and process when we see a scene in the real world. Color, which is really the energy or wavelength of received light on our eye's retina, is just one of those variables. If you do the math
right, you can change only the color variable while leaving all the other variables unaffected. That preserves your image realism.
You seem to have a sense of humor. Are you serious about this service? Well, yeah! But just because we're committed to
outstanding quality, value and customer service doesn't mean we have to be dour, dry fuddy-duddies. Just to drive home the point, one of our staff actually did a stand-up comedy gig at
one time. (For our millennial customers, the Urban Dictionary defines fuddy duddy as "any person who would actually use the word 'fuddy duddy' in a sentence." If that's too
self-referential for you, it's very roughly equivalent to "wet blanket".)
Results may vary, and will depend on customer-supplied image quality,
viewing monitor calibration and performance and other factors. This service provides approximate color information. Final color selection and color matches are the responsibility of the user.
notice. Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement,
recommendation, or favoring by DesignByMoonlight Website Services, LLC. All trademarks and trademarked terms on this website are the property of their respective owners.